Money Back Guarantee Policy

At HDMGALAXY, we are committed to providing our customers with the highest quality products and a satisfying shopping experience. Our Money Back Guarantee policy has been designed to ensure complete customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.

Eligibility for Refunds

• Purchases made directly through HDMGALAXY are eligible for refunds.
• Requests for a refund must be made within 30 days of the purchase date.
• The product must be unused, in its original condition and packaging, with all accessories included.
• Proof of purchase, such as an order confirmation or receipt, must be provided.

Non-Refundable Items

• Downloadable software products and services once access or activation has been provided.
• Clearance or final sale items are not eligible for any refunds.

Refund Process

To initiate a refund, please follow these simple steps:

1. Contact our customer service team at [email protected] to request a return authorization.
2. Clearly state your reason for the return and include your order number and proof of purchase.
3. Once your return is authorized, you will receive instructions on how to send the item back to us.
4. After receiving and inspecting the returned item, we will process your refund within 7-10 business days.

Refund Methods

Refunds will be issued to the original payment method used during purchase. If the original payment method is unavailable, alternative arrangements can be discussed with our customer service team.

Contact Us

If you have any questions regarding our Money Back Guarantee policy, we encourage you to reach out to our customer service team for further assistance. We are dedicated to ensuring your experience with HDMGALAXY is positive and rewarding.

Thank you for choosing HDMGALAXY.